Information we collect
We collect the information you choose to provide when requesting an appointment, communicating through the portal, submitting a maintenance request or completing a rental application. Rental applications may include contact, residence, employment, income and supporting identity or income documents.
How information is used
Information is used to provide property management services, respond to requests, evaluate rental applications, communicate with owners and tenants, maintain records and protect the security of the service. Background screening is completed separately through the screening provider linked by Rent King Boston.
Document security
Private files are stored in access-controlled Amazon Web Services storage with server-side encryption. Rental application documents can be viewed only by authorized Rent King Boston administrators through time-limited secure links. Applicants should keep private resume links confidential.
Retention
Incomplete application drafts may be removed after 30 days of inactivity. Documents connected to a completed application decision are normally retained for up to 12 months, unless a longer period is reasonably needed for an active tenancy, a dispute, a legal obligation or another legitimate business purpose. Maintenance, inspection and property-management records may be retained while services are active and for an appropriate period afterward.
Communication choices
Operational messages may be sent when needed to provide property management services. Recipients may ask Rent King Boston to correct their contact details or stop non-essential announcements.
Questions or requests
To ask about information held by Rent King Boston, request a correction or discuss deletion when appropriate, email hello@rentkingboston.com or call 508-371-7469.